Appointment Policies

ONLINE APPOINTMENT SCHEDULING

We absolutely encourage online scheduling!  However, please be advised that we encourage you to confirm availability of your preferred therapist prior to scheduling your appointment.  Unfortunately our website only allows us to mark our staff's availability as (for example) "Thursdays"  and not "first and third Thursdays".  There are times when our website allows appointments to be schedule when there are no staff members available. 

The following policies apply to both healing sessions and reading appointments. 

APPOINTMENTS MADE FOR TIMES OUTSIDE OF REGULAR BUSINESS HOURS

At times we are able to schedule appointments outside of our standard business hours.  We usually do so to accommodate clients whose work schedule prevents them from coming in when we are already here.  

• Our practitioners may accept appointments outside of our normal business hours.  If this is the case, there may not be shopping available at your appointment time.
• As of 3/1/25, we may require up to a 50% (of service requested) non-refundable deposit to book appointments when we are not scheduled to be at the shop. 
• This deposit will be applied to your services.
• Deposit will be applied to a reschedule date if you need to reschedule once.  
• One reschedule will be accommodated.  Multiple rescheduled dates for the same appointment will result in forfeiture of your deposit.
• Deposit is forfeited in the event of appointment cancellation.
• 72 hours notice is required for any schedule changes or cancellations of appointments that would have fallen outside of our business hours. 
• Extenuating circumstances are understandable and will be reviewed . 
• Cancellations due to inclement weather causing road conditions to be unsafe, may result in need for late cancellations, and will not result in any charges. Please be mindful and still call to reschedule.

CANCELLATION & RE-SCHEDULING

Please provide a 48-hr notice of any schedule changes or cancellations, to ensure you will not be charged the appointment.  (72-hr notice required for appointments outside of normal business hours and couples' massages).

• First missed appointment will incur a $50 fee if that appointment was to be in-person.
• 50% of the service fee will be charged for the 2nd missed session
• 100% of the service fee will be charged for each session after that, and may result in the refusal to any future services.

Extenuating circumstances are understandable and will be reviewed .
Cancellations due to inclement weather causing road conditions to be unsafe, may result in need for late cancellations, and will not result in any charges. Please be mindful and still call to reschedule.

PROFESSIONAL BOUNDARIES

Holistic healing modalities are for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Inappropriate comments and conduct will NOT be tolerated. Any indication of such behavior will result in the termination of your session and a refusal to of any and all services in the future. You will be charged the full service fee regardless of the length of your session.

COVID-19 AND GENERAL SICK POLICY

Your health and safety come first.  We follow guidelines recommended by the Federation of State Massage Therapy Boards (FSMTB). You will see these changes are simple and protect us.

• If you have fever, sniffles, a rash, or any type of flu-like symptom. Please DO NOT schedule a massage session or call to reschedule.
• Masks may be required! I will be wearing mine and I ask that you the same.
• Temperature may be taken upon arrival.
• A brief COVID screening questionnaire and waiver may be requested prior to the start of your session.
• All equipment will be sanitized before and after each session.